WEBINAR SERIES (2012-2017)


December: Data Exchanges for Child Welfare in CA

 Recording | Slides

The use of integrated data coupled with advanced analytics is improving the lives of children in foster care in California. Recognizing that children do better when cared for by committed, nurturing families rather than in congregate settings, California is working with counties to improve the level of care and the services provided to children in foster care. Sharing and integrating data between different systems is a key element to this success. The webinar will highlight:

  • Overview of California's child welfare system
  • Data Sharing and Governance
  • Example of data sharing for mental health
  • Considerations when establishing a shared data process



November: Are Intelligent Automation and Blockchain Poised to Disrupt HHS?

Recording | Report

Blockchain and intelligent automation technologies such as robotic process automation and cognitive solutions hold great promise for enhancing citizen services, internal operations and data security. This webinar will move beyond the hype to discuss practical applications for H/HS agencies with a goal of transforming the delivery and management of programs.


August: CCWIS: An Update from the Field



Case management information systems are a critical part of child welfare practice. But as technology has advanced, the case management information systems have been left behind. That changed last summer when the Department of Health and Human Services introduced new regulations for the case management information systems for the first time in 23 years. The new regulation, CCWIS, allows states and territories to modernize child welfare information systems in new ways. But this new regulation doesn't come without challenges. 

This panel will provide insights about the unique opportunity that CCWIS presents, the variations of implementations, and some lessons learned for those of you just beginning your journey.



June: Improving Access, Cutting Red Tape: State Lessons from Work Support Strategies

Recording | Slides (updated after webinar)


Under the Work Support Strategies (WSS) initiative, six diverse states -- Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina -- received funding and technical assistance to design, test, and implement more effective, streamlined, and integrated approaches to delivering key supports (including health coverage, nutrition benefits, and child care subsidies) for low-income working families.


In an April article from APHSA’s Policy and Practice, Elizabeth Lower-Basch of the Center for Law and Social Policy (CLASP) highlighted lessons learned from WSS to describe how these states achieved large-scale improvement in families’ access to the full package of programs, using opportunities that exist today.


In this webinar, Ms. Lower-Basch will interview Greg Kunz from the Idaho Department of Health and Welfare and Judy Lawrence from the North Carolina Department of Social Services on how they designed, tested, and implemented more effective, streamlined, and integrated approaches to delivering key supports for low-income working families, and what advice they would share with other states undertaking this work.



        Greg Kunz, Deputy Administrator Idaho Department of Health and Welfare

        Judy Lawrence, Operational Support Team Representative North Carolina Division of Health and Human Services

        Elizabeth Lower-Basch, Director Income and Work Supports, CLASP

        Megan Lape, Director National Collaborative for Integration of Health & Human Services, APHSA



March: Improving Outcomes & Reducing Costs: Leveraging Social Services in Value-Based Purchasing



In a time of often shrinking resources and increased demand for health and social services, it is critical that we operate systems that are flexible to changes in funding and are razor focused on outcomes for those we serve. Setting up models which are value-based, is one key lever to ensuring a strong business case for where we are investing our resources and the value to the general public- setting our systems up for success in changing times.


This National Collaborative & KPMG webinar shows participants  how value based purchasing (VBP) has been applied and the benefits to doing so through the delivery system reform work and research that both KPMG and Hennepin County’s Health & Human Services’ “Hennepin Health” program have been doing. KPMG has defined early market lessons learned in the path to value; and, Hennepin Health will join the conversation to share how VBP has been applied at the local level through integration of medical, behavioral health and social service interventions, resulting in significant improvements in outcomes for their residents and reductions in costs for the system.



            Jennifer DeCubellis, Deputy County Administrator Health & Human Services, Hennepin County, MN

            Eveline Van Beek, Managing Director, Advisory KPMG LLP

            Dr. Marc Berg, Principal, Advisory KPMG LLP

            Megan Lape, Director, National Collaborative for Integration of Health & Human Services APHSA



February: Another First in Michigan: Coordinating Care by Integrating Behavioral Health, Physical Health and Human Services Data

Recording | Slies with transcribed Q&A | CareConnect360 Case Study (Revised 11/27/17)


Michigan’s Department of Health and Human Services (DHHS) is a national analytics leader and has made impressive strides improving their programs. Join this Optum and National Collaborative webinar to find out about Michigan’s CareConnect360, a comprehensive initiative to improve care coordination for Medicaid and DHHS beneficiaries that enables the State and its partners to coordinate care more effectively, provide comprehensive case management, and improve program outcomes.



Nancy Vreibel, Chief Deputy Director, Michigan Department of Health and Human Services

Jeanne McNeil, Optum Project Manager, MDHHS Health Data Warehouse

Meghan Vanderstelt, Policy Director, MDHHS Policy, Planning, and Legislative Services

Megan Lape, National Collaborative/APHSA


Building a Better Service Deilvery System: Breaking Down Silos



APHSA's National Collaborative for Integration of H/HS has made great strides in promoting strategies for h/hs integration. States are currently building a technology infrastructure to support this vision. Speakers on this webinar will focus on the human resources (talent), process, and policy aspects of integration using examples and case studies. Participants will learn how states are organizing their workforces to truly deliver services in a holistic manner and practical strategis to address process and policy barriers. (10/15)



Mary Ann Cooney, New Hampshire DHHS

Amy Lapierre, Rhode Island EOHHS

Lindsay Hough, Deloitte

Elizabeth Bacon, Deloitte

Megan Lape, National Collaborative/APHSA



December: Using Business Intelligence to Understand Your Data & Measure Impact: Insights from One State's Health Analytics Project

Audio Slides


The VA Department of Behavioral Health & Developmental Services' (DBHDS) set out to understand the data requried to measure and report on the goals of community integration, self-determination and quality services. Specifically, how reporting would demonstrate the Commonwealth's compliance with the ADA and Olmsted. This webinar highlights specific data reporting requirements for demonstrating these goals, followed by an overview of the frameworks for identifying and reporting this data.



Peggy Balak, DBHDS, VA HHRA

Megan Lape, APHSA

Julie Richards, CGI



October: The Integration Imperative as the Driver of Reform: U.S. State & Local Government Innovations in Human & Social Services Delivery

Audio  Slides


Based on interviews with 41 states and 9  municipalities, KPMG, Governing Institute, and state/local leaders discuss major trends and leading practices exemplified by jurisdictions that are improving service delivery through integration.



Lauren Aaronson, NYC Human Resources Administration

Lee Anne Bruce-Boone, OK Department of Human Services

David Hansell, KPMG

Paul Hencoski, KPMG

Joseph Morris, Governing Institute

Stephanie Muth, Texas Health & Human Services Commission


Complimentary Research Papers:

The Integration Imperative: Reshaping the Delivery of Human & Social Services

(KPMG Global - October, 2013)


The Integration Imperative as the Driver of Reform: U.S. & Local Government Innovations in Human & Social Services Delivery

(KPMG U.S. & Governing Institute - September, 2014) 



September: Examining the Impact of Interoperability on Client, Organizational, and Population Health Outcomes



This webinar highlights one county's approach using an Integrated Case Management Solution, inclusive of both ROTI & SROI methodologies and an Intensive Teaming Protocol for health and human services staff, being implemented in the county's Transitional Age Youth and Homeless Service programs. 



Uma Ahluwalia, Montgomery County Department of H/HS, Maryland

Lisa Cawley, Accenture

Jerry Friedman, Accenture

Megan Lape, APHSA

Harold Lehman, MD, PhD, Johns Hopkins School of Medicine



July: Data Integration across Human Service Agencies: Building Capacity & Promoting the Use of Evidence


This webinar highlights perspectives from the public & private sectors on data integration practices in and across health and human service agencies.



Erin Dalton, Allegheny County Department of Human Services, PA

Howard Hendrick, Accenture

Megan Lape, APHSA

Mike Wirth, Virginia Health & Human Resources Agency

Fred Wulczyn, Chapin Hall/University of Chicago & the Center for State Child Welfare Data



June: Advancing Integration through Analytics



Based on APHSA/NWI's Analytic Capability Roadmap 1.0 for Human Service Agencies, this webinar provides information around what is meant by analytics in the context of human services, introduce the NWI Analytic Capability Assessment Tool, and discuss strategies for agencies to consider when thinking about using analytics in meeting their organization objectives and measuring outocmes across programs.



Rick Friedman, H/HS Consultant

Howard Hendrick, Accenture

Elena Nicolella, Executive Office of H/HS Services, Rhode Island

Dave Towne, Health Consultant

Mike Wirth, VA Health & Human Resources Agency





October: Repurposing the Workforce: Lessons from the Field

*Moderated by Erin Henderlight, Senior Consultant, PCG


Three county health and human service directors (Wilson & Cleveland County, NC and Dakota County, MN) discuss their efforts to modernize their agencies, the strategies used to help facilitate changes in their workforce and ultimately impact the communities they serve.

Audio Slides



June: Integrated H/HS Delivery: Evolution or Revolution?

Audio Slides

*Moderator: Wade Horn, Ph.D., Director, Deloitte Consulting LLP


This webinar explores whether Integrated Service Delivery can be achieved through the continued evolution of our systems and processes or whether a more fundamental revolution in the H/HS business model is requried. 


Panelists include:

Joe Bodmer, Director of State/Tribal Systems/Office of Child Support Enforcement/Administration for Children and Families/HH

Susan Dreyfus, CEO, Alliance for Children and Families

Rick Friedman, Human Services Consultant, Former Director of State Systems, Center for Medicaid and CHIP Services, Centers for Medicare and Medicaid Services/HHS



May: Seizing the Opportunity for Transformation Using Big Data Analytics in Human Services

Audio Slides

*Moderated by Molly O'Neill, Vice President and Initiative for Collaborative Government Senior Fellow, CGI


Industry experts discuss the myths involving data analytics and how these innovations have been evolving overtime. This webinar also highlights how government agencies can get started with utilizing data to help inform their service delivery reform efforts and the creation of new performance metrics, as well as how data analytics can generate cost savings.



Complementary White Paper: Seizing the Opportunity for Transformation Using Big Data Analytics in Human Services (May, 2013)

This paper discusses what big data means for health and human services, reports on signs of early success in state government, and identifies additional opportunities for big data in the public sector. It also provides a useful guide for getting started with big data. 



May: ACA Implications on SNAP: What You Need to Know

Audio  Slides

*Moderated by Jerry Friedman, Director of Strategic Initiatives, Accenture


Two SNAP Administrators, one from the District of Columbia and one from the state of Utah, discuss their respective state efforts toward making their new/updated Medicaid Eligibility & Enrollment systems interoperable with their SNAP program. 



January: Mobile IT Solutions: Implications for Health and Human Services Integration


*Moderated by Amy Huston, Senior Product Manager, AT&T Advanced Mobility Solutions


Industry experts discuss how to leverage 21st century technologies to enhance workflow efficiencies, improve the customer experience, and how the role of mobile IT works to modernize how business is conducted. 



January: Achieving Maximum Value from H/HS IT Systems: Critical Success Factors for Agency Transformation


*Moderated by Kevin Dolan, Director, Industry Market Development, Microsoft Health & Human Services


State officials within the Tennesee Department of Intellectual and Developmental Disabilities, Florida's Office of Early Learning, and the Kentucky Office of Administration and Technology Services discuss their efforts toward sustainable transformation in health and human services systems including, leadership and cross-boundary communication, nimble technology, and the utilization of benchmarks and measurement.



Complimentary Research Paper: Achieving Maximum Value from H/HS IT Systems: Critical Success Factors for Agency Transformation (APHSA/Microsoft, November 2013)

Report discusses survey findings from 67 APHSA members from 35 states that identify human service agencies expectations, strategies, and practices that are used to plan, acquire, and implement their information technology systems. The findings indicate that the following primary factors are needed for successful development: leadership and cross-boundary communication; flexibility; and cost-efficient implementation. 





November: IT Solutions Fostering H/HS Interoperability & Integration

*Moderated by Holli Ploog, Vice President, Government Markets, CGI


Executives from VA's Health and Human Resources Agency and Alaska's Department of Health and Social Services discuss their state's approacch toward cross-system information technology modernization. Through the utilization of service-oriented architecture, AK & VA are able to design, develop and implement enterprise-wide IT initiatives to build the infrastructure necessary to foster care coordination and improve shared outcomes of those served.

Audio Slides


October: Challenges & Solutions to Data Sharing

*Moderated by Doug Howard, Vice President, Human Services North America, MAXIMUS


This webinar highlights efforts of the Department of Health and Human Services of Montgomery County, MD to ensure and incorporate data sharing into practice through policy, training for staff and business associate agreements for contractors. It also highlights work out of Illinois on the continuous development of the state's Health Information Exchange and some of the challenges being faced relative to data sharing, particularly around consent-management.

Audio Slides


September: Governance & Its Impact on H/HS Integration

*Moderated by Jerry Friedman, Director of Strategic Initiatives, Accenture

Recent funding opportunities, as well as federal and state policy initiatives, have prompted states and localities to begin looking at how h/hs systems serving the same populations may be streamlined and integrated. Hear from executives from the state of Oregon and San Diego County, CA on the core governance structures undergirding their transformations. 

Audio Slides


August: Transforming H/HS: New Business Models Part II

*Moderated by Brian Howells, Associate Manager, PCG

This webinar highlights efforst made in Minnesota toward the planning and design of a multi-agency enterprise system with a focus on the redesign of the business architecture and considerations for implementation. Additionally, officials from Massachusetts discuss their Integrated Eligibility System (IES) roadmap which was developed to guide the integration of human service programs into its IES solution to support an integrated service delivery model.

Audio Slides


July: Transforming State and Local H/HS: New Business Models Part I

*Moderated by Sherri Z. Heller, Senior Vice President of Human Services, Xerox

Hear from the state of Indiana and Louisiana on their efforts, barriers and achievements through-out the reengineering of their transformed business models for their integrated casework projects. Speakers discuss how caseworkers rolled out changes as the vendor took over part of the business model and their experience of the transformation with and without computer systems. 

Audio Slides


June: Bridging H/HS through Eligibility Systems Modernization

*Moderated by Michael Coulson, Health and Human Services Specialist Leader, Deloitte Consulting LLP

Recent opportunities, such as the enhanced federal funding and the OMB Circular A-87 Cost Allocation Exception, are available to states to design, develop and implement enhanced Medicaid Eligibility and Enrollment systems. Hear from federal state systems directors from the Administration for Children and Families and the Center for Medicaid & CHIP Services discuss these opportunities. 

Audio Slides



Last Updated: 12/6/2017


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