The children, youth and families served are an agency’s clients. The people an agency serves, whether they come to it voluntarily or not, will generally accept that help and fulfill their part in achieving a shared vision, if they believe that the agency’s services are of benefit to them. Children, youth and families served believe what they do about an agency based on both the overall perceptions in the community and the particular experiences they have with agency staff and
services. Knowing what children, youth and families want and need to achive desired results helps an agency determine what to offer and how best to deliver it, resulting in the agency’s practice model.