PAST WEBINARS

2017:

How Cabarrus County’s Modernized Lobby Improved… Everything

 

Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade its appointment management software, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster. Agency leadership has greater visibility into operations to justify requests for staff and resources and improve service delivery.

 

Watch the recording of the February 16, 2017 webinar here featuring a panel from Cabarrus County DHS to learn how the agency:

  • Reduced client and caseworker frustration
  • Improved lobby flow and reduced client wait time
  • Saved caseworkers 1-2 hours per day to process applications faster
  • Improved communication and standardized processes
  • Eliminated manual processes and regression





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